Exchange and Returns
PAYMENT POLICY
EyeWavee accepts payment by credit / debit cards (Visa and MasterCard), Cash on Delivery (COD), and Installments.
REFUND POLICY
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) working days from the receipt of your item to process your return or exchange.
Exceptions: the following items cannot be retuned or exchanged:
- Optical lenses
- Clear contact lenses that have been opened
- Colored contact lenses that have been opened
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it. Delivery time will take from 3 to 5 business days in Egypt. If a customer wishes to return an order, it will take within 5 business days for the amount to be transferred to the customer's bank account.
